Shipping & Returns
In the event that you place an order and your order is accepted on or before the 1st of the month, your items will be shipped by the 10th of the month. Goods will be shipped via Royal Mail, and may take up to 10 workings days to be delivered. Shipping is included in your subscription cost.
We hope that you are delighted with your subscription. However in the event that you are not satisifed with your purchase, you can return your goods to us for a full refund. Your refund will be subject to a few criteria (i) the goods are returned to us in the same condition that they were shipped. (ii) Postage costs are the responsibility of the customer. (iii) you must inform us within 5 working days of receipt that you intend to return your items. If these criteria are met you refund will be processed by us within 7 days of your items being returned. Once the refund has been processed by us, the time until you receive the funds will depend on your banking provider.
In the event that you return your items to us for a refund, we will treat this as cancellation of your subscription.
In addition to this every customer is entitled to a standard 14 day cooling off period. if you wish to cancel at any time within your cooling off period, all goods shipped to you must be returned in the condition they were shipped. You will be liable for the cost of the subscription if you are unable to return the goods to us. There is no cancellation fee.