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Rereadable Ltd
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Rereadable Ltd
  • Home
  • Subscription
  • About
  • Contact Us
  • Blog
  • Book Bunting

Shipping & Returns

CUSTOMER CARE

 

We take your privacy very seriously, and take the utmost care with any information that we collect from you. We have a privacy policy, and this outlines how we will treat your data. In addition this information can also be found in our terms and conditions. Your privacy is important to us. It is Rereadable Ltd's policy to respect your privacy regarding any information we may collect from you across our website, http://www.rereadable.co.uk and other sites we own and operate. If you have any concerns or queries surrounding this you can always contact us, anytime, at hello@rereadable.co.uk.
SHIPPING POLICY

 

In the event that you place an order and your order is accepted on or before the 1st of the month, your items will be shipped by the 10th of the month. Goods will be shipped via Royal Mail, and may take up to 10 workings days to be delivered. Shipping is included in your subscription cost. 

 

 

REFUND POLICY

 

We hope that you are delighted with your subscription. However in the event that you are not satisifed with your purchase, you can return your goods to us for a full refund. Your refund will be subject to a few criteria (i) the goods are returned to us in the same condition that they were shipped. (ii) Postage costs are the responsibility of the customer. (iii) you must inform us within 5 working days of receipt that you intend to return your items. If these criteria are met you refund will be processed by us within 7 days of your items being returned. Once the refund has been processed by us, the time until you receive the funds will depend on your banking provider. 

In the event that you return your items to us for a refund, we will treat this as cancellation of your subscription.

In addition to this every customer is entitled to a standard 14 day cooling off period. if you wish to cancel at any time within your cooling off period, all goods shipped to you must be returned in the condition they were shipped. You will be liable for the cost of the subscription if you are unable to return the goods to us. There is no cancellation fee. 

PAYMENT METHODS

 

When signing up to our subscription service you can do this using any Visa, Mastercard or American Express card. This card will automatically charged in line with any active subscriptions you hold with us. If you don't wish to pay by card, there are other ways that we can accept payment. You can pay us monthly by bank transfer or post a cheque. Please note, if you choose to pay using a method other than the automatic card billing you will need to ensure that payment has reached us and cleared by the 1st of the month in order to receive that month's subscription. Please make sure if you send any payments that you contact us at hello@rereadable.co.uk so that we can set up your account and match your payment to you. 
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