Frequently Asked Questions
How do you support Charities?
Where possible, we source our books directly from charity shops. Because of the nature of supply from charity shops we also source books from other sources, but these will always be preloved. When we purchase from other sources, we still make a donation to our chosen charities in order to ensure that charities will always benefit from your subscription.
Every year, we will publish a statement which will confirm the charities that have been supported and how. We will only ever support charities that behave in ethically, morally and environmentally responsible ways.
A minimum of 10% of every one of your subscription fees will go to charity.
Can I choose the books that I receive?
Not yet. We are working towards this being an option. However in the meantime, we will choose titles from the genres you select. If there are books that you are desperate to read, or books that you are you sure you wouldn't wish to read again, then please use the comment box on your subscription form to advise. You can also email us anytime, and we will update your preferences and if you request a book we will endevour to find it for you and if we've got it, you'll get it!
Can I pause or cancel my subscription?
Yes this can be done at any time by visiting your customer area. If a monthly subscription has already been shipped, you will need to return this to us in the same condition it was shipped. Please click on the 'Shipping & Returns' tab at the bottom of this page for more information.
How do I return the books for free subscriptions?
This depends on your subscription.
2 or 3 books monthly
For each fifth subscription, you will receive a postal bag with your order. The bag has prepaid postage for you to pop your books back into and return to us. You can send back any number of the books you have received, and you will receive a pro-rated discount on your next subscription. All we ask is that the books are returned to us in the same condition that you received them. If you return 10 books, you will receive a full monthly subscription free. Any fewer, and we will pro-rata the discount at a rate of £1 per book. For example, if you return 6 books, you will receive a £6 discount.
For each forth subscription, you will receive a postal bag with your order. The bag has prepaid postage for you to pop your books back into and return to us. You can send back any number of the books you have received, and you will receive a pro-rated discount on your next subscription. All we ask is that the books are returned to us in the same condition that you received them. If you return 16 books, you will receive a full monthly subscription free. Any fewer, and we will pro-rata the discount at a rate of £1 per book. For example, if you return 6 books, you will receive a £6 discount.
If the returned books are received by the 20th month, the discount will be applied in the following calender month. If they are received after the 20th month then the discount will be applied to the month following the next calender month, or the calender month following receipt at our discretion.
i.e if books are returned on the 17th April, the discount will be applied in the May subscription. If the books are returned on the 25th April, the discount will be applied in the June subscription.
I'm not happy with the quality of the books that I received. What should I do?
In this first instance, please send us an email. We will do everything we can to resolve the situation for you.
How Eco-friendly are you?
Our goal is to prevent as many books as possible from going to landfill. We keep each book in circulation amongst our members until it no longer passes the quality checks. Once this happens, either the book is stripped and the pages are shredded for recycling or it will be donated to charities that send books to people in need. We strive to send the absolute minimum to landfill. In addition everything you receive as part of your subscription has been put together with the environment in mind.
For each of the materials involved in what you receive each month, please see the below;
Tissue Paper - made from 99% recycled materials and fully recyclable
Card - made from 100% recycled materials and fully recyclable
Twine - made from 99% waste materials and fully recyclable
Packaging - fully recyclable
Book Return Bag -Reuseable and fully compostable